this is not fixed. i need to get the activation on another account. i do not have the password for the account that was activated.

GetHuman-danieltg's customer service issue with Dashlane from May 2018

Help with my Dashlane issue
The issue in GetHuman-danieltg's own words
make it work lol ... initially installed dashlane basic and it worked fine. tried to link to another new laptop and it didn't work - i would have to purchase the application. i wasn't through evaluating it especially on the new laptop so i dl'ed and installed a new trial. gave up on the old installation. I liked and and then purchased the program. it activated my old application instead of the new one. The old application that i don't have the master password for. i need help getting the new one activated and shutting down completely the old one.
need a tech chat option
i should probably delete all accounts and start over. i've already paid so i want my money to go on the new starting account. that would probably work i think. royal pain but it is worthless now
i expect to be able to communicate via chat with one of your experts or acct rep
other than the help options i don't believe there is anything else that i can do from my end. PLEASE HELP or refund my money.
I have an issue with Dashlane too
How GetHuman-danieltg fixed the problem
you can actually reset your master pw yourself. wasn't aware of that. fairly easy.
Please help with my Dashlane issue
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Dashlane

dashlane
Customer service issue
Reported by GetHuman-danieltg
May 21st, 2018 - 6 mons ago
I have an issue with Dashlane too
Fixed
GetHuman-danieltg shared how to fix
Seen by 6 customers so far
Similar issue to 442 others
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Timeline
GetHuman-danieltg started working on this issue
May 21st 4:38am
GetHuman-danieltg indicated the issue is not fixed yet.
May 21st 4:41am
GetHuman-danieltg indicated the issue is not fixed yet.
May 21st 10:21am
GetHuman-danieltg indicated the issue is not fixed yet.
May 22nd 9:34am
GetHuman-danieltg indicated the issue is not fixed yet.
May 22nd 9:35am
GetHuman-danieltg confirmed the issue is fixed. Hooray!
May 26th 10:29pm