Something popped up on my screen, supposedly from Dashlane asking for my permission to...

GetHuman619021's customer service issue with Dashlane from April 2018

Help with my Dashlane issue
The issue in GetHuman619021's own words
Something popped up on my screen, supposedly from Dashlane asking for my permission to let Dashlane go into my hard drive and make changes to my computer. I didn't allow it, due to fear of it not being legitimate. This just happened this morning* April **, ****. Is this safe* did this come from Dashlane?
GetHuman619021 did not yet indicate what Dashlane should do to make this right.
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Dashlane

Customer service issue
Reported by GetHuman619021
Apr 22nd, 2018 - 6 mons ago
I have an issue with Dashlane too
Not resolved
Seen by 7 customers so far
Similar issue to 780 others
0 customers following this
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Timeline
GetHuman619021 started working on this issue
Apr 22nd 1:44pm
GetHuman619021 indicated the issue is not fixed yet.
Apr 23rd 7:52pm