A representative who we called for help with ordering a Longhorn Gift Card at...

GetHuman-deebelle's customer service issue with Darden Restaurants from December 2018

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The issue in GetHuman-deebelle's own words
A representative who we called for help with ordering a Longhorn Gift Card at ***-***-**** spoke very condescendingly to both my mother, Dolores Belle Isle, and me, Mary Belle Isle, each separately. We want a reply back, please, to know that this message is received and responded to appropriately. She said her name was "Erica", wouldn't give me her last name (which I can certainly understand) and was located in Michigan when we spoke with her at *:** p.m. today, Tuesday **-**-**. She accused my mother, a regular dining customer of shouting when she was not, and then me when I asked her for her information, as well as interrupted us often. "Erica" has a pleasant speaking voice so might get away with it, but I am hoping that the call was recorded so that her higher-up, manager or titled otherwise, may actually hear the way that she spoke to us. I have no question in my mind that anyone else hearing the conversation would be shocked, disappointed and baffled how anyone who is a steward to the public of a great restaurant chain like Longhorn could be put in the role of dealing with the public. "Erica" should apologize and*or be given a position where she does not deal with the public anymore. My mother easily spends in the neighborhood of $*,*** at your restaurants per year, probably upwards of that much. Being technologically savvy myself, I have no doubt that "bad press" on YELP, TripAdvisor, or another website could multiply your loses more. I hope that we will get an apology in some form, perhaps on moral principal alone. A phone number where my mother Dolores Belle Isle or I may be reached is at (***) ***-****. Please respond. Thank you for readily dealing with this matter more professionally than the employee Erica did. -Sincerely, Dolores and Mary Belle Isle

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Darden Restaurants

Customer service issue
Reported by GetHuman-deebelle
Dec 18th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 28 others
0 customers following this


GetHuman-deebelle started working on this issue
Dec 18th, 2018 7:11pm

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