A representative who we called for help with ordering a Longhorn Gift Card at ***-***-**** spoke very condescendingly to both my mother, Dolores Belle Isle, and me, Mary Belle Isle, each separately. We want a reply back, please, to know that this message is received and responded to appropriately. She said her name was "Erica", wouldn't give me her last name (which I can certainly understand) and was located in Michigan when we spoke with her at *:** p.m. today, Tuesday **-**-**. She accused my mother, a regular dining customer of shouting when she was not, and then me when I asked her for her information, as well as interrupted us often. "Erica" has a pleasant speaking voice so might get away with it, but I am hoping that the call was recorded so that her higher-up, manager or titled otherwise, may actually hear the way that she spoke to us. I have no question in my mind that anyone else hearing the conversation would be shocked, disappointed and baffled how anyone who is a steward to the public of a great restaurant chain like Longhorn could be put in the role of dealing with the public. "Erica" should apologize and*or be given a position where she does not deal with the public anymore. My mother easily spends in the neighborhood of $*,*** at your restaurants per year, probably upwards of that much. Being technologically savvy myself, I have no doubt that "bad press" on YELP, TripAdvisor, or another website could multiply your loses more. I hope that we will get an apology in some form, perhaps on moral principal alone. A phone number where my mother Dolores Belle Isle or I may be reached is at (***) ***-****. Please respond. Thank you for readily dealing with this matter more professionally than the employee Erica did. -Sincerely, Dolores and Mary Belle Isle
GetHuman-deebelle did not yet indicate what Darden Restaurants should do to make this right.