Concerning the DMN e-paper app. *I am very dissatisfied with the apps performance. Spec...

GetHuman-drhumphr's customer service issue with Dallas Morning News from January 2019

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Concerning the DMN e-paper app. *I am very dissatisfied with the apps performance. Specifically, the way you set the touch screen is horrible. If I barely rest a finger on an article, the screen leaves the newspaper page and the article itself (only) pops up. I almost never want to be transported from the full paper to just the article. Why the **** has someone set the screen to such a sensitive setting? it's ridiculous. The reader should not have to toggle back and forth between the paper and unwanted pages. *This is driving me crazy. I also subscribe to the NYT and Wash Post. Neither of these publications suffer from the same affliction as the News. Fix it or you'll turn me into a two paper reader. And the News won't be one of the two!**Also, on several Sundays over the last six months, my Sunday edition has not loaded in the morning. It's not till late morning or afternoon that it finally loads. Fix your app!!!**Dennis Humphries
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Dallas Morning News

Customer service issue
Reported by GetHuman-drhumphr
Jan 3rd, 2019 - 4 mons ago
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GetHuman-drhumphr started working on this issue
Jan 3rd 10:59pm