Dacor Kitchen Appliances Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Dacor Kitchen Appliances customer service, archive #1. It includes a selection of 3 issue(s) reported March 29, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
We bought a Dacor Range DYRP48DSNG back in [redacted]. Soon after installation, we started experiencing oven issues. In the past, resetting the breaker in the fusebox outside would temporarily fix the problem, but it became inconvenient. Within a year, additional problems arose, leading to frequent repairs. Despite the expenses, we sought help from a Home Insurance Plan to alleviate costs. While Dacor kindly provided a new motherboard last year, the recurring issues continue, even with the Wi-Fi feature omitted. In contrast to our previous experience with Thermador ranges in other homes that never needed repairs, the transition to Dacor has been costly. Though requesting a new range seems unlikely, a thorough assessment by factory experts is necessary due to the ongoing issue of the oven randomly shutting off.
Reported by GetHuman5900768 on Monday, March 29, 2021 6:34 PM
In [redacted], we bought a Dacor Range DYRP48DSNG, but we've had oven issues since the start. Initially, resetting the breaker solved the problem temporarily, but ongoing issues demanded professional repairs twice a year, adding to our expenses. Despite Dacor providing a new motherboard last year, the problems persist. Our previous experience with Thermador ranges did not require service calls, making the constant repairs on the Dacor frustrating. Even though I doubt getting a new range is possible, a thorough evaluation by factory experts is needed due to the persistent issue of the oven randomly shutting off.
Reported by GetHuman5900768 on Monday, March 29, 2021 6:59 PM
My dishwasher has stopped working since January [redacted]. After four service calls, it appears the same parts need replacement, with each part taking over 4 weeks to arrive. The service center finally agreed to replace the dishwasher after multiple attempts failed. However, today when I called on 6-2-[redacted], they mentioned they couldn't find an installer. I offered to find one myself. The customer representative, Lauren, mentioned escalating the issue, but informed me it could take another three weeks for a response. It's frustrating that it has taken over six months to fix or replace the dishwasher. Disappointing service from Dacor for high-end appliances. I've been informed there is no direct contact for the escalation team, corporate offices, or complaint department, just an online form. Unfortunate experience with customer service.
Reported by GetHuman6139061 on Wednesday, June 2, 2021 2:09 PM

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