AS YOUWILL SEE BELOW I AAM GETTING NO WARE WITH YOUR BERLIN FACILITY IN SCHEDULING DIALYSIS FOR AUG **, **,AND ** AT *:** SINCE MARCH. I CAN NOT PLAN MY VACATION AND WILL HAVE TO CANCLE MY VAC. PLEASE HELP ME SCHEDULE MY VAC.PLEASE EMAIL ME BACK ASAP WITH RESOLUTION. THANKS DONALD D ZEZZO *****@***.com

GetHuman-ddzzezzo's customer service issue with DaVita Inc. from July 2019

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The issue in GetHuman-ddzzezzo's own words
SCHEDULE DIALYSIS ON AUG **, **, ** AT *:**AM ... Hi I am trying to schedule dialysis appointments (since March) at your Berlin Maryland **** facility for Aug. **,**,**, **** @ *:**AM. I am a patient at you Omega facility **** Rockville Maryland since Dec. ****. I am trying schedule with Berlin cause I want to vacation near Berlin. My problem is that Belin wont schedule me for *:** AM (that is my time at Rockville) Belin tells me that they have no time slots for me and I should call the day before my dialysis which screws ups my entire vacation. I called your TRAVEL WITH CONFIDENCE flyer (***********) in March and they told me no problem with dates and times but Berlin is telling no for time and they haven't said dates were OK. Can you do anything about this issue? I'm sure you are aware of the painful issues we as patients go thru and to have my vac. canceled because you facility*won't except me at this times and dates is not right. You aversity as trying to help us but where is the help. So please help me confirm these dates and times at Berlin. And just to let you know Berlin hung up on me twice, the first time I though it was just the phone but two times!*PLEASE HELP!*DONALD D ZEZZO ******************************@***.com
YOU ARE FORCING ME TO CANCLE MY VAC WITH MY FAMILY ALL ** *F US.
A CALL AT *********************** OR E-MAIL *****@***.com
I PRESENTLY GO TO DIALYSIS IN ROCKVILLE MARYLAND AT *:**AM AND NO PROBLEM
HAVE BEEN CALLING BERLIN SINCE MARCH WITH NO RESOLUTION. HAD MY DIRECTOR (DOTTIE) AT ROCKVILLE FACILITY CONTACT BERLIN WITH NO HELP. BERLIN HAS SAID THEY CAN'T DO ANYTHING TILL * OR * DAYS BEFORE AUG **TH WHICH IS NOT ACCEPTABLE. HAVE TRIED EVERYTHING YOU ARE MY LAST HOPE. IF I CAN'T GET AUG. **,**,** AT *:** I WILL HAVE TO CANCLE MY VACTION.
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DaVita Inc.

DIALYSIS AT BERLIN MARYLAND
Customer service issue
Reported by GetHuman-ddzzezzo
Jul 17th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 58 others
0 customers following this

Timeline

GetHuman-ddzzezzo started working on this issue
Jul 17th, 2019 10:24pm
GetHuman-ddzzezzo indicated the issue is not fixed yet.
Jul 18th, 2019 11:24pm
GetHuman-ddzzezzo indicated the issue is not fixed yet.
Jul 19th, 2019 12:19am
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Jul 20th, 2019 11:19pm
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Jul 20th, 2019 11:21pm
GetHuman-ddzzezzo indicated the issue is not fixed yet.
Jul 20th, 2019 11:44pm

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