I've dialed *** times-- been on hold *** minutes- transferred * times-- pleased for cal...
GetHuman-jfbiz's customer service issue with DTE Energy from August 2019
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The issue in GetHuman-jfbiz's own words
I've dialed *** times-- been on hold *** minutes- transferred * times-- pleased for call backs that never come--. **Saturday Aug *. **** Urban Tree Trimming came to my house to trim trees as the hired vendor for DTE. I let them enter through my locked backyard gate. I explained to supervisor my fence was old*Do not stand on it----- don't put weight on it.**They drug several heavey branches from my behind neighbors ysrd--. Traveling through my yard was easiest.**The broke * panels of my fence with all the rough pulling of tree branches over my fence. They broke a teeth pointe. They seperated * panels away from post. They broke the secure beam that holds each panel.**I took video of them and oics. Before they left I showed supervisor he said a rep from their company would call me.**I'm filling any and all claims available to me.**You can't break-- damage homeowners property --- ignore them hoping they will eventually go away to absorb the fix expense myself.**DTE is ignoring me-- phone number given to me and on side of trucks doesn't work after *** dials.**Janet Franklin****-*************@***.com
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