I need to start my DTE service and i am not getting an answer on the phones and it wont let me do it online.

GetHuman2044960's customer service issue with DTE Energy from January 2019

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The issue in GetHuman2044960's own words
I was trying to get my service started... How is it that I have a DTE account and i can sign in and everything.. but when i want to start a new service at a new place... they do not recgonize my ssn or my drivers license.. ... you guys are closed at * on saturdays and closed on sundays and I need to get my DTE on within ** hours.. and it won't let me do it online. It says no records found. But i already have a DTE service when i put in my driver license or my ssn it does not work. So I need either a call back. I just need to start my service.
That this is frusterating.. Ive had problems like this before with DTE. No call back.. I just want to start my service and i have to do it within ** hours.
To either call me back. Or you can make this right but starting my service that i cannot do online or over the phone.
Ive been a customer for over * years.. and I at least thought I would be able to do it online.. But yet, I cannot because there is no record found on my ssn or my drivers license but to create my account thats the information i put in.
Ive done everything.
I have an issue with DTE Energy too
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DTE Energy

Dte. I was trying to call or do it online and neither of those worked..
Customer service issue
Reported by GetHuman2044960
Jan 26th, 2019 - 3 mons ago
I have an issue with DTE Energy too
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Seen by 2 customers so far
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Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman2044960 started working on this issue
Jan 26th 5:51pm