I need to start my DTE service and i am not getting an answer on the phones and it wont let me do it online.

GetHuman2044960's customer service issue with DTE Energy from January 2019

964 similar
0 following
Help with my DTE Energy issue
First: share to improve GetHuman2044960's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2044960's next move: talk to DTE Energy again when they open.
DTE Energy's call center is closed now. We will send GetHuman2044960 a reminder to call them when they open. Nothing to do for now but wait!
Top Tip from another customer
Select option 1 for new residential service.
The issue in GetHuman2044960's own words
I was trying to get my service started... How is it that I have a DTE account and i can sign in and everything.. but when i want to start a new service at a new place... they do not recgonize my ssn or my drivers license.. ... you guys are closed at * on saturdays and closed on sundays and I need to get my DTE on within ** hours.. and it won't let me do it online. It says no records found. But i already have a DTE service when i put in my driver license or my ssn it does not work. So I need either a call back. I just need to start my service.
That this is frusterating.. Ive had problems like this before with DTE. No call back.. I just want to start my service and i have to do it within ** hours.
To either call me back. Or you can make this right but starting my service that i cannot do online or over the phone.
Ive been a customer for over * years.. and I at least thought I would be able to do it online.. But yet, I cannot because there is no record found on my ssn or my drivers license but to create my account thats the information i put in.
Ive done everything.
I have an issue with DTE Energy too
How GetHuman2044960 fixed the problem
We are waiting for GetHuman2044960 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DTE Energy's attention and get better help faster. Tap below to get started.
Having DTE Energy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2044960 fixes it.
This email address isn't valid

DTE Energy

Dte. I was trying to call or do it online and neither of those worked..
Customer service issue
Reported by GetHuman2044960
Jan 26th, 2019 - 3 mons ago
I have an issue with DTE Energy too
Not resolved
Seen by 2 customers so far
Similar issue to 964 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
GetHuman2044960 started working on this issue
Jan 26th 5:51pm