I'm trying to cancel my Mother's DTE Energy account.She is now in an ***isted Living Fa...

GetHuman-katewsm's customer service issue with DTE Energy from June 2018

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Help with my DTE Energy issue
Before contacting them, items GetHuman-katewsm may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
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Waiting to see what went wrong with our suggestion for how to get DTE Energy help.
Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue and preferred resolution, in GetHuman-katewsm's own words:
The problem I ran into: I'm trying to cancel my Mother's DTE Energy account.She is now in an ***isted Living Facility.
I trust that DTE Energy will make this right and come up with a resolution that is fair.
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DTE Energy

Customer service issue
Reported by GetHuman-katewsm
Jun 25th, 2018 - 2 mons ago
I have an issue with DTE Energy too
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Seen by 2 customers so far
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GetHuman-katewsm started working on this issue
Jun 25th 7:13pm