NOT RESOLVED CAN'T GET HOLD OF A HUMAN

GetHuman-tkamensa's customer service issue with DTE Energy from May 2018

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Help with my DTE Energy issue
GetHuman-tkamensa's next move: talk to DTE Energy when they open.
DTE Energy's call center is closed now. We will send GetHuman-tkamensa a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-tkamensa's own words
speak to someone, I've called three times and cannot get to a person ... I live in a *story house. My brother lives downstairs while me, mom & other brother live upstairs. I want to know why the electric bill downstairs is consistently higher for only * person: we wash clothes twice weekly, there's no dishwasher nor energy sapping devices left on. In the last billing we had no power for * days. The DTE chat button doesn't work & I can't get a human on the phone.
every time I call, they are ALWAYS experiencing HIGH VOLUME of calls, which says A LOT about their service
Call me and explain what is going on
My aunts and mom have been customers over ** years, I now handle bills
The online CHAT DOES NOT WORK
I have an issue with DTE Energy too
How GetHuman-tkamensa fixed the problem
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DTE Energy

electricity bill consistently high for one person
Customer service issue
Reported by GetHuman-tkamensa
May 31st, 2018 - 2y ago
I have an issue with DTE Energy too
Fixed
Seen by 18 customers so far
Similar issue to 540 others
0 customers following this
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Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman-tkamensa started working on this issue
May 31st, 2018 12:54pm
GetHuman-tkamensa shared this issue with your circles on Google+
May 31st, 2018 12:54pm
GetHuman-tkamensa shared this issue with others over email
May 31st, 2018 12:57pm
GetHuman-tkamensa shared this issue with your circles on Google+
May 31st, 2018 12:58pm
GetHuman-tkamensa indicated the issue is not fixed yet.
May 31st, 2018 4:35pm
GetHuman-tkamensa indicated the issue is not fixed yet.
May 31st, 2018 4:52pm
GetHuman-tkamensa indicated the issue is not fixed yet.
May 31st, 2018 5:00pm
GetHuman-tkamensa indicated the issue is not fixed yet.
Jun 1st, 2018 4:36pm
GetHuman-tkamensa indicated the issue is not fixed yet.
Jun 7th, 2018 2:31pm