The issue and preferred resolution, in GetHuman-sclement's own words:
My energy usage has been less than last year and I’ve had several months that I made double payments but my budget plan amount is crazy high and my account is always behind. I was just told that I no longer have the protection plan because I’m behind. *There is a problem. My hous is smaller than my neighbors, we have less people, a new roof and new windows and my bill is over twice theirs!
I trust that DTE Energy will make this right and come up with a resolution that is fair.
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