I ordered a pair of Adidas sneakers on **** (order * **********) that I did not receive...

GetHuman-nicolect's customer service issue with DSW from September 2019

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The issue in GetHuman-nicolect's own words
I ordered a pair of Adidas sneakers on **** (order * **********) that I did not receive. I was given a expected delivery date of ***. I signed up for phone text messaging and Facebook messenger text messaging for delivery notifications. I checked tracking today to see if it shipped yet since expected delivery date was *** and it said my package was delivered on **** at side door, I have no side door. The side door is downstairs apt *. My apt is ** second fl, which is on my delivery address. I also received no delivery notice texts through my phone or facebook messenger. I don't know how your company resolves this type of issue, but I do not want to pay monthly for shoes I didn't receive or the **$ down payment I already paid. Please let me know my options for refund or replacement.

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Customer service issue
Reported by GetHuman-nicolect
Sep 3rd, 2019 - 2 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 1432 others
0 customers following this


GetHuman-nicolect started working on this issue
Sep 3rd, 2019 7:23pm