My boyfriend ordered me boots for Christmas last year and they sent the incorrect size...

GetHuman-tkapla's customer service issue with DSW from August 2018

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The issue in GetHuman-tkapla's own words
My boyfriend ordered me boots for Christmas last year and they sent the incorrect size because they were out of my size, but didn’t mention why they sent the wrong size. So I tried sending them back to get my correct size and a “credit” was added to my boyfriends account that doesn’t exist? Order number **********. I’m just trying to get some shoes from months ago and I’m very unhappy I still don’t have any.
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DSW

Customer service issue
Reported by GetHuman-tkapla
Aug 10th, 2018 - 7 mons ago
I have an issue with DSW too
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Seen by 2 customers so far
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Timeline
GetHuman-tkapla started working on this issue
Aug 10th, 2018 1:51pm