I returned to the store today with a pair of shoes that just will not work for me in th...

GetHuman-edmundse's customer service issue with DSW from May 2018

Help with my DSW issue
The issue in GetHuman-edmundse's own words
I returned to the store today with a pair of shoes that just will not work for me in the way the fit, I kept waiting the credit to show today, still is not on my American Express Card, I called the store in Leesburg where I returned the shoes was told they charge my card instantly when I made the original purchase however it would take * to * business days to credit my card, no signage posted as to this policy and why do I have to wait for my credit? You are keeping my funds after the merchandise is returned?
GetHuman-edmundse did not yet indicate what DSW should do to make this right.
I have an issue with DSW too
How GetHuman-edmundse fixed the problem
We are waiting for GetHuman-edmundse to fix the problem and share the solution with the rest of us customers.
Please help with my DSW issue
Do you have a customer issue as well?
We can help you get DSW's attention and get better help faster. Tap below to get started.
Having DSW issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

DSW

Customer service issue
Reported by GetHuman-edmundse
May 8th, 2018 - a yr ago
I have an issue with DSW too
Not resolved
Seen by 6 customers so far
Similar issue to 392 others
0 customers following this
Items needed
Account name
Email address
Order number
Billing address
Shipping address
Billing phone number
Timeline
GetHuman-edmundse started working on this issue
May 8th, 2018 11:16pm
GetHuman-edmundse indicated the issue is not fixed yet.
May 9th, 2018 1:02am
GetHuman-edmundse indicated the issue is not fixed yet.
May 9th, 2018 2:12am