I returned to the store today with a pair of shoes that just will not work for me in th...
GetHuman-edmundse's customer service issue with DSW from May 2018
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The issue in GetHuman-edmundse's own words
I returned to the store today with a pair of shoes that just will not work for me in the way the fit, I kept waiting the credit to show today, still is not on my American Express Card, I called the store in Leesburg where I returned the shoes was told they charge my card instantly when I made the original purchase however it would take * to * business days to credit my card, no signage posted as to this policy and why do I have to wait for my credit? You are keeping my funds after the merchandise is returned?
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