I returned some shoes for exchange for a larger size through FedEx with a scheduled del...

GetHuman4650932's Returns issue with DSW.com from April 2020

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You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman4650932's own words
I returned some shoes for exchange for a larger size through FedEx with a scheduled delivery date of April *. I have not hear whether or not these shoes have been received nor whether or not an exchange has been processed. I read on my receipt that exchanges were free but FedEx charged me $**.**. My original order number was ********** for * pairs of shoes. They arrived at separate times and the first box was the one that was too small and did not contain the return information and shipping return label. I used the paper invoice that was inside that package for the return for exchange. Please advise as to the status of my exchange request as well as any financial refund due to me regarding the free shipping on exchanges.

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DSW.com

Returns issue
Reported by GetHuman4650932
Apr 15th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 251 others
0 customers following this

Timeline

GetHuman4650932 started working on this issue
Apr 15th, 2020 8:42pm
GetHuman4650932 indicated the issue is not fixed yet.
Apr 18th, 2020 11:18pm
GetHuman4650932 indicated the issue is not fixed yet.
Apr 24th, 2020 10:40pm