I returned some shoes for exchange for a larger size through FedEx with a scheduled del...
GetHuman4650932's Returns issue with DSW.com from April 2020
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The issue in GetHuman4650932's own words
I returned some shoes for exchange for a larger size through FedEx with a scheduled delivery date of April *. I have not hear whether or not these shoes have been received nor whether or not an exchange has been processed. I read on my receipt that exchanges were free but FedEx charged me $**.**. My original order number was ********** for * pairs of shoes. They arrived at separate times and the first box was the one that was too small and did not contain the return information and shipping return label. I used the paper invoice that was inside that package for the return for exchange. Please advise as to the status of my exchange request as well as any financial refund due to me regarding the free shipping on exchanges.
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