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DSW Customer Service

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DSW's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for DSW.

Can I return items purchased online in-store? Yes, you can return items purchased online at any DSW store. We understand that sometimes you may not be completely satisfied with... Read more

What is DSW's shipping policy? DSW's shipping policy aims to deliver a seamless and efficient shopping experience to customers. They offer free standard shipping... Read more

Why Has My Item Not Shipped with DSW? DSW is a shoe retailer that sells top brands such as Nike, Converse, and Vans. DSW's online store offers thousands of options to choose... Read more

Can I cancel or make changes to my order after it has been placed? Yes, you can cancel or make changes to your order after it has been placed, but only within a certain timeframe. DSW allows cancellation... Read more

How Long Can I Keep My DSW Gift Card? If you're wondering how long your DSW gift card will last, it depends on a few factors. First and foremost, the expiration date. If... Read more

Can I exchange an item instead of returning it? Yes, you can exchange an item instead of returning it if you need a different size, color, or style. DSW offers a simple and hassle-free... Read more

What payment methods does DSW accept? DSW accepts several payment methods to provide convenience and flexibility for customers. At checkout, you can pay by major credit... Read more

There's more!

Click below to show 7 more questions, answers, and complete guides to common DSW customer support problems.

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Recent reasons customers contacted DSW:

Hi I have received my order yet They are kids timberlands They said they would deliver...

I bought Jessica Simpson red pumps from clearance section item ************. Each sho...

If i donated shoes on a friday, when is the time i can donate in order to receive points?

Shoe donation.*If i donated shoes on friday,when is the next available day i can donate...

First, I cannot call the customer service number. It says the number is not available...

How long does it take to ship? This is experience has taken way too long!

Just have one question. Why is it all shoe stores not just your do not sell shoe laces...

hi is thisto chat about dsw shoes?!

On Wednesday the ********** DSW were distributing refuse bags but they didn’t drop on o...

DSW canceled my order on live chat yesterday. Or, at least that is what I was told. *O...

Yesterday I donated shoes at the Livingston,NJ store and then received the $** reward i...

I ordered Jessica Simpson Mirie Bootie (in white) size * along with Steve Madden (also...

Gift card can't be tracked using my order *. Where is my card?

I Ordered An Item On The **th And It Has Yet To Be Shipped Out

Placed my order ***** received a confirmation order but no shipping date . Order had be...

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Does GetHuman work with DSW?

GetHuman does not work with DSW's customer support operations, directly or in any other way. GetHuman has no partnership or relation to DSW at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check DSW's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!