I tried to use my free tote coupon in fort Myers in Fl. **** I spent the money then was...

GetHuman746692's customer service issue with DSW.com from June 2018

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The issue and preferred resolution, in GetHuman746692's own words:
I tried to use my free tote coupon in fort Myers in Fl. **** I spent the money then was told they ran out same day it started. Flew home to NY& showed receipt of purchase & rep. At dsw Signed that they ran out. They also told me they ran out. I called customer service that week end and explained & was told I would qualify to recieve one and to watch in my email for new ****pments of more. Never got email & now another tote deal can out & couldn't get that one either!!!! What's going on with these tote deals. It's like a bait & switch. I buy but never get the promotion. Still waiting for my totes.
I trust that DSW.com will make this right and come up with a resolution that is fair.
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DSW.com

Customer service issue
Reported by GetHuman746692
Jun 4th, 2018 - 21d ago
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GetHuman746692 started working on this issue
Jun 4th 2:45am