I purchased * pair of shoes (ORDER * **********), * of which were delivered on ****. I...

GetHuman-kerribea's customer service issue with DSW.com from May 2018

Help with my DSW.com issue
The issue in GetHuman-kerribea's own words
I purchased * pair of shoes (ORDER * **********), * of which were delivered on ****. I still havent received the sixth pair, one full month later, and under my account, it says “in process”. I’ve tried to call at least ** times, and EVERY time, the wait is inexplicably long. I’ve wasted hours trying to contact customer service, and I even sent two emails- neither received a response. I’m not going to hold my breathe, but please help me to resolve this, as time is a highly valued commodity, and DSW has no respect for mine.
GetHuman-kerribea did not yet indicate what DSW.com should do to make this right.
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How GetHuman-kerribea fixed the problem
I waited on hold for an hour and ** minutes
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DSW.com

Customer service issue
Reported by GetHuman-kerribea
May 19th, 2018 - 6 mons ago
I have an issue with DSW.com too
Fixed
Seen by 9 customers so far
Similar issue to 543 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-kerribea started working on this issue
May 19th 2:13pm
GetHuman-kerribea indicated the issue is not fixed yet.
May 19th 3:20pm
GetHuman-kerribea indicated the issue is not fixed yet.
May 19th 7:00pm
GetHuman-kerribea confirmed the issue is fixed. Hooray!
May 20th 3:37pm
GetHuman-kerribea confirmed the issue is fixed. Hooray!
May 22nd 3:16pm
GetHuman-kerribea confirmed the issue is fixed. Hooray!
May 22nd 6:59pm