MY PARCEL AS BEEN DELIVERED TO THE WRONG ADDRESS

GetHuman-kizzygiu's customer service issue with DPD from May 2018

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The issue in GetHuman-kizzygiu's own words
i would like DPD to retrieve my parcel from the neighbour that they left it with & deliver it back to me at the correct address written on the parcel ... My parcel tracking number is***************, it has been left with a Mr Walsh at ** Sedgwick St, Jacksdale, Notts NG***JY. This neighbour says that he has NOT taken in any parcels for me so the rug that should have been delivered to me Yvonne Giugno, ** Sedgwick Street, Jacksdale, Notts NG** *JY, i have never received. The problem is that i bought this hand-tufted rug and it was left with a neighbour because i wasn't in, he wont give me the parcel and denies even signing for it. Can you please send the driver who left it at number ** to sort this problem out (this is what i have been advised to say & do). My mobile is ***********, most people get numbers ** & ** mixed up so i am at ** which is the house with the separate white garage on the side.
I am beyond being frustrated at this situation because hand tufted rugs are usually one of a kind & cost a considerable amount of money and it was a special treat for myself.
Can the van driver that left my parcel at number ** Sedgwick St NG** *JY PLEASE go back to that address and get my parcel back. Then deliver it to me at number ** the house with separate white garage?
I would of expected at least a simple phone call or text from DPD by now because as time goes by i have even less trust in this firm and certainly would not recommend them to friends and family.
I have checked online & the DPD Tracking Service does show that Mr Walsh at number ** has signed for my parcel but when we have confronted him, he denies all knowledge of receiving it.
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DPD

UNDELIVERED PARCEL WENT TO NEIGHBOURS ADDRESS
Customer service issue
Reported by GetHuman-kizzygiu
May 11th, 2018 - 10 mons ago
I have an issue with DPD too
Not resolved
Seen by 31 customers so far
Similar issue to 339 others
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Timeline
GetHuman-kizzygiu started working on this issue
May 11th, 2018 2:48pm
GetHuman-kizzygiu indicated the issue is not fixed yet.
May 11th, 2018 4:29pm
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May 11th, 2018 6:34pm
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May 11th, 2018 6:36pm
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May 12th, 2018 1:41pm
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May 13th, 2018 12:24am
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May 13th, 2018 12:29am
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May 13th, 2018 12:33am
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May 13th, 2018 10:23am
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May 13th, 2018 10:28am
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May 13th, 2018 10:31am
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May 13th, 2018 10:32am
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May 13th, 2018 10:11pm
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May 14th, 2018 3:26pm
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May 14th, 2018 10:42pm
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May 15th, 2018 1:18pm
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May 15th, 2018 1:20pm
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May 15th, 2018 1:22pm
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May 15th, 2018 2:31pm
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May 16th, 2018 12:16am
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May 16th, 2018 7:27am
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May 16th, 2018 1:06pm
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May 16th, 2018 1:08pm