GetHuman-kizzygiu's customer service issue with DPD from May 2018
Help with my DPD issue
The issue in GetHuman-kizzygiu's own words
i would like DPD to retrieve my parcel from the neighbour that they left it with & deliver it back to me at the correct address written on the parcel ... My parcel tracking number is***************, it has been left with a Mr Walsh at ** Sedgwick St, Jacksdale, Notts NG***JY. This neighbour says that he has NOT taken in any parcels for me so the rug that should have been delivered to me Yvonne Giugno, ** Sedgwick Street, Jacksdale, Notts NG** *JY, i have never received. The problem is that i bought this hand-tufted rug and it was left with a neighbour because i wasn't in, he wont give me the parcel and denies even signing for it. Can you please send the driver who left it at number ** to sort this problem out (this is what i have been advised to say & do). My mobile is ***********, most people get numbers ** & ** mixed up so i am at ** which is the house with the separate white garage on the side.
I am beyond being frustrated at this situation because hand tufted rugs are usually one of a kind & cost a considerable amount of money and it was a special treat for myself.
Can the van driver that left my parcel at number ** Sedgwick St NG** *JY PLEASE go back to that address and get my parcel back. Then deliver it to me at number ** the house with separate white garage?
I would of expected at least a simple phone call or text from DPD by now because as time goes by i have even less trust in this firm and certainly would not recommend them to friends and family.
I have checked online & the DPD Tracking Service does show that Mr Walsh at number ** has signed for my parcel but when we have confronted him, he denies all knowledge of receiving it.
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