I purchased * new batteries and they would not take a charge. I exchanged them for * others and they would not charge. Help Me!

GetHuman-bguerena's customer service issue with DJI from November 2019

Help with my DJI issue
The issue in GetHuman-bguerena's own words
I was trying to charge * new batteries after purchasing (Twice-for a total of * new batteries). ... I purchased * new batteries for my Mavic Pro but they would not charge (lights would not show a charge nor did it charge). I returned the batteries and exchanged them for another new pair of batteries. Again, they would not show any charge nor would they charge. Both sets were left to charge overnight and they did not charge. I called your customer service and was asked to get an image of my receipt and a video showing that batteries were not charging. Can I send files to you as proof? I would like to exchange them for new working batteries (Target I shopped at has discontinued selling the Mavic and accessories).*My Info: Braulio Guerena, *** Pleasant View Drive, Columbia, TN *****, PH: ***-***-****, email: *****@***.com
I had to drive a total of *** miles just to find out that the batteries would not charge again.
They could make this right by sending me a return label and having DJI exchanging the batteries with new working batteries.
I am relatively new to DJI with about a year experience (good part of that time I flew with my son, as he has several DJI Drones and accessories).He alerted me of the special pricing at a Target store ** miles from me (my son lives in Atlanta, GA-* hours drive from me).
I did not want to void my warranty so I did not do anything else. The charging system I used is DJI accessories. I have image of receipt and video of charging procedure I performed. How do I send it to you?*Note: As of ******** DJI has not fixed my issue.
How GetHuman-bguerena fixed the problem
As of today Nov.**, **** this issue has not been fixed. Please help me get resolution from DJI. I have not heard from them.
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DJI

Mavic Pro Batteries (Intelligent Flight Batteries).
Customer service issue
Reported by GetHuman-bguerena
Nov 12th, 2019 - a year ago
Fixed
GetHuman-bguerena shared how to fix
Seen by 22 customers so far
Similar issue to 139 others
0 customers following this
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Timeline

GetHuman-bguerena started working on this issue
Nov 12th, 2019 6:29pm
GetHuman-bguerena indicated the issue is not fixed yet.
Nov 13th, 2019 2:09am
GetHuman-bguerena indicated the issue is not fixed yet.
Nov 13th, 2019 7:11am
GetHuman-bguerena indicated the issue is not fixed yet.
Nov 13th, 2019 7:11am
GetHuman-bguerena indicated the issue is not fixed yet.
Nov 13th, 2019 7:20am
GetHuman-bguerena indicated the issue is not fixed yet.
Nov 13th, 2019 3:20pm
GetHuman-bguerena indicated the issue is not fixed yet.
Nov 13th, 2019 3:21pm
GetHuman-bguerena indicated the issue is not fixed yet.
Nov 14th, 2019 3:10am
GetHuman-bguerena indicated the issue is not fixed yet.
Nov 14th, 2019 5:12pm
GetHuman-bguerena confirmed the issue is fixed. Hooray!
Nov 14th, 2019 6:08pm
GetHuman-bguerena confirmed the issue is fixed. Hooray!
Nov 14th, 2019 6:20pm
GetHuman-bguerena confirmed the issue is fixed. Hooray!
Nov 14th, 2019 7:47pm
GetHuman-bguerena confirmed the issue is fixed. Hooray!
Nov 16th, 2019 10:28pm