I have come to find that my issue does not involve or can be fixed by DISH. The problem...

GetHuman4149007's customer service issue with DISH from December 2019

Help with my DISH issue
The issue in GetHuman4149007's own words
I have come to find that my issue does not involve or can be fixed by DISH. The problem needs to be resolved with my locating the actual "Sharp" remote, or a facsimile that works, in entering the information required. We thought we had done that, but the TV doesn't seem to acknowledge this information when it is entered. I guess our older "smart TV" is not 'smart enough' with the processes now required. It just feels like we're jousting at windmills.
GetHuman4149007 did not yet indicate what DISH should do to make this right.
How GetHuman4149007 fixed the problem
I was laboring under the delusion that we had the "Hopper-*". At least that's what DISH told us we'd get after our original receiver took a dump * minutes before the Packer-Bear game in September. We had to wait almost * weeks for the installation we did get. Come to find out, we received their "Sling" version that is impossible to receive Amazon Prime on. We have recently up-graded at a negotiated one-time cost. We'll see.
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DISH

Customer service issue
Reported by GetHuman4149007
Dec 28th, 2019 - 3 mos ago
Fixed
GetHuman4149007 shared how to fix
Seen by 4 customers so far
Similar issue to 1159 others
0 customers following this
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Timeline
GetHuman4149007 started working on this issue
Dec 28th, 2019 9:19pm
GetHuman4149007 shared this issue with friends on Facebook
Dec 28th, 2019 9:20pm
GetHuman4149007 confirmed the issue is fixed. Hooray!
Dec 30th, 2019 10:04pm