I called a DISH retention specialist. She promised me a LOWER price over and over. I ke...

GetHuman3841539's customer service issue with DISH from October 2019

Help with my DISH issue
The issue in GetHuman3841539's own words
I called a DISH retention specialist. She promised me a LOWER price over and over. I kept questioning her since the other CSRs I spoke to wanted to raise my rates. I finally agreed to sign a two year agreement. I checked my Dish account and, sure enough, it's higher. She flat out lied to me. Is there a way for a supervisor to check the recorded conversation? Again, I questioned her at least three times during the conversation. So, I know it's all there if someone was willing to listen to it.

GetHuman3841539 did not yet indicate what DISH should do to make this right.

How GetHuman3841539 fixed the problem
I called the retention number. I first talked to a retention specialist who elevated me to a Senior Retention Specialist. She gave me a choice of a credit of $** off for a full year or she could listen to the whole dialogue between me and the original CSR. I asked her to listen to the recording where I was promised a certain rate. She found that, indeed, the agent quoted me a lower price multiple times. I even questioned her multiple times. The Senior Retention Specialist called me back. They credited me the difference for ** months.
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DISH

Customer service issue
Reported by GetHuman3841539
Oct 28th, 2019 - 3 years ago
Fixed
GetHuman3841539 shared how to fix
Seen by 21 customers so far
Similar issue to 4079 others
0 customers following this
Items needed
Account Name
Account phone number
Email address on the account
Billing address

Timeline

GetHuman3841539 started working on this issue
Oct 28th, 2019 2:20pm
GetHuman3841539 indicated the issue is not fixed yet.
Oct 28th, 2019 6:36pm
GetHuman3841539 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 6:49pm

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