In February, I became a dish customer. My account number is **** **** **** **** and my...

GetHuman3235789's customer service issue with DISH from July 2019

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The issue in GetHuman3235789's own words
In February, I became a dish customer. My account number is **** **** **** **** and my security code is ****. I was told in February that I was getting a Free Protection Plan for * months and that in August my bill would increase by $*.** if I did not cancel the protection plan by August. During my chat with Carie, I explained that information. She informed me that she could take care of cancelling the protection plan, but stated that I would be charged $** per service call. I understood that and stated that I would like to cancel the protection plan. She informed me that she canceled the protection plan and that if I changed my mind, I could get it changed back. I requested an email copy of our chat be sent to my email *****@***.com. I received an email, but it was not a copy of our chat. The statement on the bottom of the email was that "you will be able to enjoy channels until *-**-**." I did not request that any change be made to my channels. Please send me a copy of the original chat with Carie. Thank you for your help.

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DISH

Customer service issue
Reported by GetHuman3235789
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3154 others
0 customers following this

Timeline

GetHuman3235789 started working on this issue
Jul 12th, 2019 1:02pm

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