I was unable to access "on Demand" for * days so I called customer service. They were u...

GetHuman-olsencat's customer service issue with DISH from October 2018

2 views | 1271 similar | 0 following
Help with my DISH issue
Next: our robot will wait on hold for GetHuman-olsencat to get a DISH rep on the line!
Always use the GetHuman Phone to call DISH. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-olsencat's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-olsencat may need:
Account Name, Account phone number, Email address on the account, and Billing address
The issue in GetHuman-olsencat's own words
I was unable to access "on Demand" for * days so I called customer service. They were unable to help me after about *** hr. on phone. They told me I'd have to have a technician come out. At that point they suggested the *.***mon. program to decrease the enormous $** for a visit. I took it because they convinced me I needed someone to come out. * hrs. later my husband and I figured the problem out and fixed it. I cancelled my appt. with technician. I feel that customer service should have been able to help us with something we wound up figuring out ourselves. It seems they were eager to pressure me into the service plan for *.** a month instead. PLEASE cancel the *.** service plan tonight. I do not feel I should have to pay for a service I'm not going to use and was pressured into with an agent who couldn't even troubleshoot to the extent we, as customers were able to later. Please confirm to me that this has been cancelled. I haven't even had the service for ** hrs. yet.

GetHuman-olsencat did not yet indicate what DISH should do to make this right.

How GetHuman-olsencat fixed the problem

We are waiting for GetHuman-olsencat to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DISH's attention and get better help faster. Tap below to get started.
Having DISH issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-olsencat fixes it.
This email address isn't valid

DISH

Customer service issue
Reported by GetHuman-olsencat
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1271 others
0 customers following this

Timeline

GetHuman-olsencat started working on this issue
Oct 22nd, 2018 5:10am