I contacted Dish TV about ten days ago as my two year price guarantee was going to expi...

GetHuman-sto_rm's customer service issue with DISH from July 2018

5 views | 430 similar | 0 following
Help with my DISH issue
First: share to improve GetHuman-sto_rm's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-sto_rm to get a DISH rep on the line!
Always use the GetHuman Phone to call DISH. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-sto_rm may need:
Account Name, Account phone number, Email address on the account, and Billing address
The issue in GetHuman-sto_rm's own words
I contacted Dish TV about ten days ago as my two year price guarantee was going to expire on July **th and I wanted to see what would happen to my billing. I was informed that I would go from $**.** per month to around $***.** a month and I told the girl that being on a fixed income I could not pay that and would have to thing about cancelling service. She said as a chat person on the Dish web site she did not have the authority to handle that and gave me a phone number to call. **I have called that number, plus another number given to me and what I get is that there is a ** to ** minute wait time. Hmmmmm, when I signed up two years ago I waited less than two minutes before they had me connected to a representative. No one wants to lose business, but that is part of being in business and it seems you do not handle customer relations well. I have talked to several other people who use to have Dish and they told me that when they finally got through, they were put on hold for ** minutes or more, sometimes several times.**Now how to fix my problem, have someone contact be, well before July **th so that we can talk this over.**Dave Nelson

GetHuman-sto_rm did not yet indicate what DISH should do to make this right.

How GetHuman-sto_rm fixed the problem

We are waiting for GetHuman-sto_rm to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DISH's attention and get better help faster. Tap below to get started.
Having DISH issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sto_rm fixes it.
This email address isn't valid

DISH

Customer service issue
Reported by GetHuman-sto_rm
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 430 others
0 customers following this

Timeline

GetHuman-sto_rm started working on this issue
Jul 7th, 2018 10:37pm