I contacted Dish TV about ten days ago as my two year price guarantee was going to expi...

GetHuman-sto_rm's customer service issue with DISH from July 2018

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The issue in GetHuman-sto_rm's own words
I contacted Dish TV about ten days ago as my two year price guarantee was going to expire on July **th and I wanted to see what would happen to my billing. I was informed that I would go from $**.** per month to around $***.** a month and I told the girl that being on a fixed income I could not pay that and would have to thing about cancelling service. She said as a chat person on the Dish web site she did not have the authority to handle that and gave me a phone number to call. **I have called that number, plus another number given to me and what I get is that there is a ** to ** minute wait time. Hmmmmm, when I signed up two years ago I waited less than two minutes before they had me connected to a representative. No one wants to lose business, but that is part of being in business and it seems you do not handle customer relations well. I have talked to several other people who use to have Dish and they told me that when they finally got through, they were put on hold for ** minutes or more, sometimes several times.**Now how to fix my problem, have someone contact be, well before July **th so that we can talk this over.**Dave Nelson

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DISH

Customer service issue
Reported by GetHuman-sto_rm
Jul 7th, 2018 - 5 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 430 others
0 customers following this

Timeline

GetHuman-sto_rm started working on this issue
Jul 7th, 2018 10:37pm

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