DHL contacted me by phone over the weekend. I provided directions to my house and they will try again this week. I'm glad it was caught before it was shipped back overseas. But I cannot say the issue is resolved until I have my package.

GetHuman-rkutech's Complaint issue with DHL from June 2021

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The issue in GetHuman-rkutech's own words
DHL forwarded my package for delivery to the USPS, which will not deliver to my physical address. Physical address was required for the company I ordered from, Wanderers. Since my package was returned to Australia on June **, it will take forever for this to be resolved. I just want my package. I want companies like DHL to deliver the packages entrusted to them without forwarding them. To another entity. So frustrating. Also, I've spoke to two CS reps. They are saying my package is at the post office. It is not. They said they have opened an investigation and I would get a phone call yesterday. I did not.*Rebecca**What can you do to mak it right? Get my package back and deliver it to the address listed without forwarding to another company.

GetHuman-rkutech did not yet indicate what DHL should do to make this right.

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DHL

Complaint issue
Reported by GetHuman-rkutech
Jun 23rd, 2021 - a year ago
Not resolved
Seen by 44 customers so far
Similar issue to 777 others
0 customers following this

Timeline

GetHuman-rkutech started working on this issue
Jun 23rd, 2021 1:21pm
GetHuman-rkutech indicated the issue is not fixed yet.
Jun 23rd, 2021 6:50pm
GetHuman-rkutech indicated the issue is not fixed yet.
Jun 23rd, 2021 6:51pm
GetHuman-rkutech indicated the issue is not fixed yet.
Jun 23rd, 2021 8:25pm
GetHuman-rkutech indicated the issue is not fixed yet.
Jun 23rd, 2021 8:27pm