Hello,*I checked the tracking on a package I have been expecting, and it states it was...

GetHuman3720344's Lost package issue with DHL from October 2019

Help with my DHL issue
The issue in GetHuman3720344's own words
Hello,*I checked the tracking on a package I have been expecting, and it states it was delivered on Thursday to my mailbox, however it was not. There is a similar address nearby, to which packages often end up accidentally. On the shipping notice, the map showing my location had the location completely wrong despite showing the correct address written out. I contacted the company from which I ordered and they stated I needed to contact you. The tracking number is ******************************. Please let me know what can be done about this as this item is a gift. Thank you.

GetHuman3720344 did not yet indicate what DHL should do to make this right.

How GetHuman3720344 fixed the problem
I never got a DHL phone call and it just kept telling me I'm still * minutes away. The vendor just agreed to send me a new item.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DHL customer problems.
How Do I Change My Shipping Information or Address with Dhl?How Do I Track My Order with Dhl?
Do you have a customer issue as well?
We can help you get DHL's attention and get better help faster. Tap below to get started.
Having DHL issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

DHL

Lost package issue
Reported by GetHuman3720344
Oct 7th, 2019 - 3 years ago
Fixed
GetHuman3720344 shared how to fix
Seen by 19 customers so far
Similar issue to 1341 others
0 customers following this
Items needed
Full name
Phone number on order
Email on order
Order Number
Home and billing address

Timeline

GetHuman3720344 started working on this issue
Oct 7th, 2019 5:42pm
GetHuman3720344 indicated the issue is not fixed yet.
Oct 7th, 2019 10:00pm
GetHuman3720344 confirmed the issue is fixed. Hooray!
Oct 10th, 2019 10:35pm