On *.**.**, I mailed a used science textbook from The UPS Store in Prescott, Arizona, t...

GetHuman-rocklady's customer service issue with DHL from October 2018

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The issue in GetHuman-rocklady's own words
On *.**.**, I mailed a used science textbook from The UPS Store in Prescott, Arizona, to the DHL office in La Paz, Bolivia. I paid $***.** to have this used science textbook (approximate weight: * pound) sent to a young man who wants to learn about science in La Paz. It arrived, they contacted him and told him that he needed to pay *** bolivianos (approximately $** US) to pick it up. I have already paid almost $*** USD to get a used book there. No extra charge was every mentioned. This is extortion.**THIS NEEDS TO BE FIXED BY FRIDAY, when they said they will discard the book.**Mailed to: Fabian Machicao*AV. ** De Septiembre Esq.*Calle * Obrajes*La Paz*Bolivia**These are the identifying numbers:*AID: A**************TVR: ***********TSI: *****AC: ***AC*DB*ADCAB***ARC: ****I am upset. This needs to be resolved now.*Beth Boyd******@***.com
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DHL

Customer service issue
Reported by GetHuman-rocklady
Oct 17th, 2018 - a mon ago
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GetHuman-rocklady started working on this issue
Oct 17th 7:55pm