I went to a DHL Epress. I asked them how much would it cost to send a cell phone in the...

GetHuman-hshavora's customer service issue with DHL Express from October 2018

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The issue in GetHuman-hshavora's own words
I was trying to get a quote to send the cellphone off ... I went to a DHL Epress. I asked them how much would it cost to send a cell phone in the mail. They directed me to the machine to fill out all my information. I attempted to use the machine to fill out the information to send off my package. They never asked if I had any experience using that type of machine. When the machine asked me what type of packaging I was going to use, they gave me a huge box. I asked for the small padded envelope instead. It took me about an hour to finish. After I finished to my surprise it was going to cost me $*** to send the phone off. I immediately left the store, because I got absolutely no help whatsoever. They couldn't even answer my questions. Why does it cost so much money to send a cell phone to another country?
I got no help, how can I get a cheaper quote? Did I do something wrong to get such a quote?
How much does it usually cost to send a cell phone overseas?
I've never used the service before. I expected the workers to help me. I felt like they didn't care. The customer before me got help with using the machine. But not me, I don't know it could have been because I am African American.
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I have an issue with DHL Express too
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DHL Express

The machine that weighs the product
Customer service issue
Reported by GetHuman-hshavora
Oct 17th, 2018 - a mon ago
I have an issue with DHL Express too
Not resolved
Seen by 4 customers so far
Similar issue to 137 others
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Timeline
GetHuman-hshavora started working on this issue
Oct 17th 10:38pm