I made an order from Zafel. They are shipping it via DHL express. I did not supply my m...

GetHuman2996708's Overcharge/Strange charge issue with DHL Express (UK) from May 2019

Help with my DHL Express (UK) issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2996708's own words
I made an order from Zafel. They are shipping it via DHL express. I did not supply my mobile phone number. I have received two texts from DHL. The first says that my package is coming by the *rd June. The second says that I have to pay import duty*tax for the package and supplies a web address. When I enter this on my computer, it says that I owe £**.** before I can get my package. It looks legitimate. When I enter tracking information from DHL myself, there is no mention of this charge and it says the package is on the way from Hong Kong to Luton. If I have to pay the tax that is fine but how do I know this is legitimate. There are lots of warnings on the DHL site about scams but not my exact one.

GetHuman2996708 did not yet indicate what DHL Express (UK) should do to make this right.

How GetHuman2996708 fixed the problem
I called DHL on thwie **** number which is expensive, but they were pretty efficient and quite quick. It was indeed correct that I owe £** on some clothes from a company in China called Zaful. They enticed me into free express delivery by ordering something else and then slapped on **.* % tax of their own and VAT was charged in the UK. Buyer beware. I will not be buying from then again. The worse thing is they only sent half the order so looks like I will have to go through it all again. I only spent £** in total and I still haven't received the goods. However if you don't pay, Zaful will charge you a massive fee to send it back and VAT*duty entering China. I will not be ordering from them again.
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DHL Express (UK)

Overcharge/Strange charge issue
Reported by GetHuman2996708
May 29th, 2019 - 2 years ago
Fixed
GetHuman2996708 shared how to fix
Seen by 16 customers so far
Similar issue to 317 others
0 customers following this
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Tracking number

Timeline

GetHuman2996708 started working on this issue
May 29th, 2019 7:24am
GetHuman2996708 confirmed the issue is fixed. Hooray!
May 29th, 2019 12:05pm

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