I ordered a parcel to be delivered today. The parcel was supposedly delivered this morn...

GetHuman-krisstof's customer service issue with DHL Express (UK) from November 2018

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The issue in GetHuman-krisstof's own words
I ordered a parcel to be delivered today. The parcel was supposedly delivered this morning and signed for by someone called Brown. I have no idea who this brown person is as it isn’t any of my neighbours. I was waiting at the window and never saw any van arrive. When I clicked on the map to see where it had been delivered it was a random pin dropped in the middle of the countryside. I actually drove to the pindrop and went into every house along the lane to ask if they’d signed for it and no one did. I believe the driver made up the fact they delivered it and just didn’t bother turning up. This is completely unacceptable. How can I get my parcel Re-delivered? What compensation will I get for this? The parcel was for my girlfriend’s birthday today and now she has no present because the driver couldn’t be bothered to deliver.
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DHL Express (UK)

Customer service issue
Reported by GetHuman-krisstof
Nov 2nd, 2018 - a mon ago
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GetHuman-krisstof started working on this issue
Nov 2nd 12:29pm