DHGate.com Customer Service Issues

Hello, I'm Katila Nunes, residing at Flat 8 Rosedale House, Manor Road, London N16 5NR. I have purchased a dress with order number [redacted]. I initially contacted the seller regarding the missing item, but upon disputing it on the dhgate site, the money was released to the seller without my consent or having all the details. Following advice, I visited the local post office and discovered that an item was delivered with tracking number QP[redacted]81GB on May 6, [redacted]. However, it was not my dress. Although I cannot recall exactly what the item was, I have a photo from Royal Mail showing me receiving a small parcel on that date. I seek assistance to resolve this issue promptly and request a full refund of £[redacted].

Order #[redacted]05 for the oxygen generator was placed on May 13th and charged $[redacted].18 to my Mastercard. The supplier only offered $0.01. I have been in contact with DHG since June regarding the order's status. After reinstating the order, it was not fulfilled. I am demanding a full refund immediately. If no action is taken within two days to confirm the credit being processed, I will involve the fraud department of Mastercard. Your prompt attention to this matter is appreciated. Thank you.

My name is Mya, I placed an order on July 10 with order number LB[redacted][redacted] and my order number is [redacted]. The tracking site shows "inbound failed" & "delivery failed," which seems impossible since I haven't received the shoes and they haven't reached the States. After contacting USPS & 17track, they couldn't locate the item using the tracking number. Despite reaching out to the seller multiple times, I'm only getting the runaround. I'm furious because I needed the shoes promptly and I made that clear to the seller. Attempts to open a dispute on the website have been unsuccessful, with an error stating it should be done 10 days after the estimated delivery time, although there was no such information provided. I am seeking a full refund and will avoid ordering from dhgate in the future as my time and money have been wasted.

Good morning, I am requesting a refund for a product I canceled on August 23, [redacted], from an order placed on the 19th. As you can see outlined in the attached proof of purchase, it has been over a week since the cancellation. The order number is [redacted], with a payment made on August 22, [redacted], for [redacted].17 euros. I'm asking for a refund of the canceled amount on the 23rd and reimbursement for the product that hasn't been delivered to the stated address yet. Thank you.

Good morning, I am requesting a refund for the canceled product on August 23, [redacted], from an order placed on the 19th. As you can verify, there should be no dispute in refunding the amount for an incomplete order (attached proof document) canceled a couple of days ago. There should be no issue with a refund as it has not been a week since the order and it is being held by UPS, as per my conversation with them on August 23rd. The order number is [redacted] with a payment made on August 22, [redacted], of [redacted].17 euros. I kindly ask for the reimbursement of the canceled product that has not yet arrived at the delivery address. I have all the necessary evidence by dates. My email is [redacted].

Hello, I made a purchase on Thursday at 2:00 p.m. and opted for sofort bank transfer payment. After completing the payment, I encountered issues and was prompted to pay again. €[redacted].13 was deducted from my account. I reached out to the seller who confirmed receiving my order but payment was still pending. I faced difficulties progressing the order after payment, leading to an unsuccessful transaction. Today, I placed a new order and successfully paid with a credit card. I am hoping for a refund due to a possible error on the DH Gate platform. For any inquiries, please contact me via email. Best regards, J.P. Werner

Formal Complaint Regarding Order #[redacted] – Sent 16/9/22 I am lodging a formal complaint regarding your order reference [redacted]. Despite being informed on 17/8/[redacted] that my mobile phone order was on its way, it has not been received. Numerous attempts to obtain a delivery date have been ignored. Payment of £[redacted].21 was deducted from my account on 16/8/[redacted], yet I have not received the product. Communication from your end has been absent, and your customer service website lacks the ability for customers to send written messages. This lack of communication is unacceptable and breaches trading standards. Your cancellation of the order without informing me further adds to the dissatisfaction. I expect a response within 24 hours to clarify this situation. Failure to do so will lead me to take action against what seems to be fraudulent behavior on your part. Awaiting your prompt reply.

I placed an order for a dress on August 27th with a promised shipment date of September 23rd and expected delivery between September 26-29th. Unfortunately, the seller has not fulfilled the order as stated and has been unapologetic about the delay, despite causing me to miss an important event. I reached out to the seller about transferring the order to another store, vogueshows, on DHGate who offered to ship on time if they had the order. However, despite my efforts, it was relayed this morning that it is now too late. This frustrating experience was aggravated by the seller's request for additional funds, which I declined as it was not part of our initial agreement. I am seeking DHGate's assistance to ensure the dress is made and promptly delivered to me.

The expedition's temperature was not respected, and I only received 1/5 of the product order. The tracking number corresponds to only that one article. I am clearly a victim of a scam (proof in photo). This is very serious. I placed an order for €[redacted].53 and only received a product worth €[redacted].91. I am demanding a refund for the undelivered products. Thank you very much. (Note: The seller never responded to me during the open dispute, which seems like they are not interested, which is why I am reaching out to you for help).

Good evening, I would appreciate a refund for my order as I have been waiting for it for an extended period. I am unable to track the order, and my attempts to contact the shop have been unsuccessful. Here are the order details: Order number: [redacted], Store name: "qnfy001," Item description: Parkas Winter Ladies Casual Long in black. Looking forward to your response. Sincerely, PE.

I made a purchase on October 4th, paid for it, and it was shipped out on October 5th. Today is the 14th of October, and I have not received my order. The order number is [redacted], and the tracking number is UT[redacted]78TH. When I track the package, it shows delivery in January [redacted], which is not acceptable. I have been checking the website daily but have not made any progress. There is no customer service number or live chat available, only a robot named Tang Tang that cannot assist me effectively. The expected delivery time was supposed to be 2 to 3 days, and it has been 9 days now with no update on the order location. I have tried calling the seller but cannot reach them due to the pandemic. I have left several messages with no reply, so I am requesting either my order to be delivered promptly or a refund. I have already filed a complaint with the BBB, but I am still seeking a resolution. Thank you. - Rhonda K.

Dear kunfy64, I received a message on September 19th regarding the refund for the phone that I never received. After months of waiting for a response from Dhgate, they finally confirmed the refund. However, it has been a month since the refund was issued, and I have not received the money yet. Sincerely, kunfy64

Dear Marco Blesio, Your order has been sent for delivery. Thank you for choosing us! Order Number: [redacted] Track Number: [redacted]99 Shipping Method: FEDEX Shipping Date: [redacted]-10-18 03:36:00 Shipping Address: via torriano n1, giovenzano We kindly request your cooperation to facilitate the customs clearance of your order by providing the necessary information promptly. Please respond via email with the required details to [redacted] using the same subject line. Failure to respond may incur additional charges. We require the following from you for customs clearance: - Clearance Instructions - Importer's Fiscal Data: Complete personal information with name, address, Italian tax code, phone number, and email address - Value Confirmation: Clearly state the commercial value of the goods - Item Description: Provide a detailed description of the goods Please send your response exclusively to [redacted] with your tracking number in the email subject. For shipment status, visit www.fedex.com. Best regards, FedEx Express Italy Srl

I am writing about Order #[redacted]. It's the only confirmed order, priced at $19.88. On October 25th, [redacted], you charged $49.51 to my account without confirmation, but I haven't received any items. I'm having trouble logging into my account despite changing my password and trying different browsers. Now, it's showing that my account is closed. Please provide an explanation, cancel the order, and refund the overcharged amount. This situation is frustrating.

I have been trying to communicate with the seller for days regarding a functional issue with the suction on the device. Despite my attempts to explain the problem, the seller refuses to acknowledge the flaw. They recommend that I simply turn off the suction, but as a trained beautician, I rely on all functions of the device for treatments. The seller's lack of cooperation and failure to provide a resolution is causing complications in my treatments, leading to hematomas. I have completed all necessary training for these procedures and expect the device to work correctly. The seller's suggestion to disable the suction is not a satisfactory solution. I am disappointed by their unhelpful attitude and refusal to consider a refund. I feel disregarded and hope for a fair resolution to this matter. Best regards.

Over 10 days ago, I placed an order expecting it to ship by 10/11, but it was still pending by then. Feeling discouraged, I requested a refund as the order hadn't been accepted. Despite reaching out to the seller, wenxinxiang, with no response, I initiated the refund process over 24 hours ago. However, the funds haven't reflected in my bank account yet. The order number is [redacted]. My first experience with DHGATE has been frustrating, and I hope for a resolution to avoid further disappointment with the platform. Your assistance in processing the refund to my bank account would be greatly appreciated. Thank you.

Dear Sirs, I placed an order with your company for 2 boys' ski suits in blue, sizes for a 3-year-old and a 4-5-year-old, costing £47.00 each, around 5/11. I initially received a confirmation email with an order number, but unfortunately, it vanished from my phone, leaving me unable to provide the order number. The shipping address for the order is: 11 Lavan Close Liverpool L62WQ Merseyside Great Britain The order was placed by either Margaret Brown (my Mother) or myself, Jacqueline Maguire. I would appreciate it if you could look into this matter and provide an update on the status of the order. Thank you for your assistance. Sincerely, Mrs J Maguire

Regarding Order #[redacted], this is the only confirmed order. The total was $19.88, but $49.51 was taken from my account on October 25th, [redacted]. I have not received any confirmation or items. I am unable to log in to my account, even after changing the password and trying different browsers. It appears my account has been closed. I kindly request a response, cancellation of the order, and a refund of the excess amount deducted. I am experiencing difficulty accessing my account and the unconfirmed order is causing frustration. Please either fulfill the order or issue a refund promptly. I am concerned by the closure of my account and urge for the return of my funds. Thank you, A. Rich.

I made a purchase on November 3rd as a guest and paid directly through Online Banking. However, I have not received an email with my order number or tracking ID yet. I contacted the store where I bought the bag, but they are claiming that there is no record of my order. I have proof of payment by showing a screenshot of my online banking transaction where I paid $46.18 to ghgate. The issue is that I have made the payment, but the store cannot locate my order. Since I checked out as a guest, I am unable to locate any emails containing an order number.

After receiving this product, three different individuals tested it and all had the same feedback. They could only taste ice and experienced a bitter aftertaste for up to 2 hours. The seller insisted I cover the shipping costs for returning the items, even though they came from Germany. I am willing to send it back but need the seller to provide me with an address, which they haven't done despite their rule of a 7-day return window. Additionally, I am unable to open a dispute within the 10-day timeframe specified in their rules due to not having the address. This product seems deceptive as it claims to have 8ml of flavor for [redacted] puffs, but how can it fit 8ml in a 4ml reservoir? It appears to be a fraudulent claim. I can share pictures for further clarity. I ask for your assistance in addressing this issue.