Three months ago I place an order is said it was shipped on May *nd is being prepared f...

GetHuman5019673's customer service issue with DHGate.com from July 2020

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DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5019673 will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5019673 can let us know if they help or not.
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Name on the account, Address on the account, Email on the account, and Order number
The issue in GetHuman5019673's own words
Three months ago I place an order is said it was shipped on May *nd is being prepared for shipment. It has been months. At this point I just want to get a refund. For some reason when I ask for a refund is telling me I have to ship the item back. The items that I never received. Need to get this issue resolved and my money back immediately. I understand the situation the world is going through but it doesn't have anything to do with keeping customers informed on their order. Whatever needs to be done to get my refund needs to happen

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DHGate.com

Customer service issue
Reported by GetHuman5019673
Jul 2nd, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 4658 others
0 customers following this

Timeline

GetHuman5019673 started working on this issue
Jul 2nd 5:33am

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