Hi my name Grant have ordered a lot things from your site for many years now. My proble...

GetHuman-grantkun's Problem With an Order issue with DHGate.com from May 2020

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The issue in GetHuman-grantkun's own words
Hi my name Grant have ordered a lot things from your site for many years now. My problem is this. I put in a oder for a phone mate * Huawei (ID:**********) but I was so dispionted with what I got. Not only was the product damage on arrival, but it was the wrong color. When on close examination of the product. It look as if it was second hand. I contacted the seller and had some dialogue with him in regards to his product. He assured me it was new. but I knew it wasn't. It had scratch marks on it. It also had been drop at some point in it life, as there where dent on the corner of the phone and it was in a unclean state. As though it had been in someones pocket and use. It look like it had a screen replacement. i believe it to be a refurbished phone, that's not what I ordered. I took pictures of the phone in it's damaged state. I then sent them to the seller, For his examination. But the seller still insisted it a new phone as his warehouse people or shipper had assured him it was. They told the seller that the reason it was so dirty. Was because the product had been in warehouse for so long. I thought what joke. I told the seller that no. Someone has lie here. Cause it can't be as they say. Because of the condition of the phone. So after some more dialogue. He finally said how can I make this right. I thought, now we are getting somewhere! So I saidd to the seller. Well the only way I could be happy is that you give me a complete refund. Or give me a replacement. He said he would give me a refund not a replacement. Only reture of the product. I said ok. But I had a second thought, that it would cost me more money to sent it back. I would even be more out of pocket. Anyway how could trust this seller to do the right thing given what's already happened so far and give me my refund. I would lose both phone and money I thought. The phone works I thought! at least. So I will take the risk with it and hang on to it. So I decided to dialogue with the seller once again. The seller said to me early in the our dialogue that he would compensate me if I would take the product and except it as it was. So I reminded the seller of that offer. So the seller said what would like to make things right. So I made offer for half the value of the phone. Which I thought was fair, but now the seller has back pedal on what he said. Im not asking for phone for free. That wouldn't right Im just asking for a fair out come. So DHgate Your help in this matter would be very much appreciated. If you would like you call me feel free to do so.Grant **********

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DHGate.com

Problem With an Order issue
Reported by GetHuman-grantkun
May 20th, 2020 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 4858 others
0 customers following this

Timeline

GetHuman-grantkun started working on this issue
May 20th, 2020 7:47am

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