Problem with order, seller

GetHuman-alerobi's Problem With an Order issue with DHGate.com from May 2020

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The issue in GetHuman-alerobi's own words
I was trying to get some informations about my order or where it was. ... Did you have any news of my order ********** or from the seller? I ve sent you some emails and you said me that you would contact the seller and in ***** hours you would let me know where is my bag and when it will come. But, nothing. *Then, I sent you some emails but I didn't receive informations. *So where is my order? Is it still in China and when it comes in Italy? From the **th of April it's been a month since I have paid the order, its been a month that I'm still waiting and it results that it still hasn't been shipped. * if it's a fraud I want my money back.*Let me know
This was especially frustrating because I have paid and are days that I don't have any asnwer from dhgatesupport Italy and from the seller. It was the same thing with another order last year: I paid, i contacted the seller but I didn't receive any reply, it were been the days, I waited ** days but you said me that it was to late, so I didn't riceve the order that I paid and I didn't riceve the money back! So I paid for nothing.
They could make this right by tell me what I have to do if they have lost my order, or they would tell me just where is it and how much time they need to send it to Italy.
I'm a good customer because, it's been an Year that, even the problems that I have with some orders, I use this app and I ordered some accessories or clothes.
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DHGate.com

Bag (product ordered) lixiao**** (seller)
Problem With an Order issue
Reported by GetHuman-alerobi
May 19th, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4851 others
0 customers following this
Items needed
Name on the account
Address on the account
Email on the account
Order number

Timeline

GetHuman-alerobi started working on this issue
May 19th, 2020 10:13am

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