DHgate.com took $***.** for a purchase transaction that I have no knowledge of it the...

GetHuman4761043's Problem With an Order issue with DHGate.com from May 2020

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Help with my DHGate.com issue
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GetHuman4761043's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman4761043 will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman4761043 can let us know if they help or not.
Before contacting them, items GetHuman4761043 may need:
Name on the account, Address on the account, Email on the account, and Order number
The issue in GetHuman4761043's own words
DHgate.com took $***.** for a purchase transaction that I have no knowledge of it the notification I have on my online account simply says an online debit purchase DHgate.com for $***.** there is no order number I don’t have an account with there company so I can’t search track order verification nothing it’s like it never happened I need u guys to help me maybe find a way to locate the purchase account a confirmation of order anything

GetHuman4761043 did not yet indicate what DHGate.com should do to make this right.

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DHGate.com

Problem With an Order issue
Reported by GetHuman4761043
May 3rd, 2020 - 7 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 4884 others
0 customers following this

Timeline

GetHuman4761043 started working on this issue
May 3rd 4:38pm

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