Basically I paid my order a month ago and got told today that it had been cancelled due...

GetHuman3098862's Problem With an Order issue with DHGate.com from June 2019

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The issue in GetHuman3098862's own words
Basically I paid my order a month ago and got told today that it had been cancelled due to lack of payment. *I paid via BPAY.**I can't get in contact with them.**The following is the message I intended for DHgate:**'Hello, *I have received an e-mail today stating that my order was cancelled due to no payment being received. *However, I paid $**.** AUD on Friday, May ** this year. If you're cancelling my order then you owe me a refund.**I tried to make contact but apparently my order number ********** does not exist so the message wouldn't go through as it is a requirement.*That's real sneaky of you guys and convenient for yourselves.*Stealing my money and not letting me contact you.*You should have an e-mail address. This shouldn't be so hard.**I'm quite angry and annoyed by this.**Regards,*Rebecca.'

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DHGate.com

Problem With an Order issue
Reported by GetHuman3098862
Jun 17th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 9909 others
0 customers following this
Items needed
Name on the account
Address on the account
Email on the account
Order number

Timeline

GetHuman3098862 started working on this issue
Jun 17th, 2019 8:27am