Dear DHgate Assistance Customer Center*I enclose picture and video of the wristwatch NO...

GetHuman-stesio's customer service issue with DHGate.com from March 2019

Help with my DHGate.com issue
The issue in GetHuman-stesio's own words
Dear DHgate Assistance Customer Center*I enclose picture and video of the wristwatch NOT WORKING of which order n. ********* of ********* sold by your seller MVMTWATCHES* which still does not answered to my messages. *Just look at the yellow seconds hand to see that it does not move. *I want to be fully refunded and I’m willing to send back the watch but at the expense of your seller. *I await your welcome reply. *I send you more videos with other mail using this your mail address, in fact, I will flood you with videos that clearly show that the watch does not work and does not hold the charge. Sincerely. **Sergio Tesio**Mail: *****@***.com*Mail: S*****@***.com*Mobile*W.A: *** *** *******

GetHuman-stesio did not yet indicate what DHGate.com should do to make this right.

How GetHuman-stesio fixed the problem
Dear DHgate Customer Assistance Center,*this is the tenth time I try to send you a video where you can clearly see that the watch in order n. ********* of your (bad) seller doesn’t work because the yellow seconds hand is still stop while that of the PARNIS watch (which is next) moves and therefore this means that the automatic PARNIS watch works while the OMEGA Speedmaster Automatic replica of your seller doesn’t work. I am willing to send you back the watch but at the expense of your dishonest seller who doesn’t answer to my mail. I would like a full refund of $ **.**. Thank you. Yours sincerely.*Sergio Tesio
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DHGate.com

Customer service issue
Reported by GetHuman-stesio
Mar 5th, 2019 - 2 years ago
Fixed
GetHuman-stesio shared how to fix
Seen by 4 customers so far
Similar issue to 5926 others
0 customers following this
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Timeline

GetHuman-stesio started working on this issue
Mar 5th, 2019 9:45pm
GetHuman-stesio confirmed the issue is fixed. Hooray!
Mar 5th, 2019 9:47pm

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