I bought * watches from your company that were not delivered to me I live in Richmond I...

GetHuman1402617's customer service issue with DHGate.com from October 2018

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Help with my DHGate.com issue
GetHuman1402617's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1402617 will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1402617 can let us know if they help or not.
The issue in GetHuman1402617's own words
I bought * watches from your company that were not delivered to me I live in Richmond Indiana my name is Mark Rogers the watches were delivered to Washington State Florida New York Brooklyn to be exact and San Francisco I don't know why your customer complaint website will not let me enter in tracking order numbers and I also do not know why you have released payment from my money from my bank account to pay these fraudulent stores that are advertising on your website and the reason why I say there fraudulent is because I cannot do anything with the stores they close right after they took my money the stores are no longer in business they close that's what their website says I want a full refund for the five watches as soon as possible the next step is notify the bank that I didn't authorize those payments and to contact the Better Business Bureau you guys state that if we're not completely happy with the purchase you'll get the money back I can't be happy with a purchase that I received once you look at where these items were shipped you understand why I'm mad

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Customer service issue
Reported by GetHuman1402617
Oct 24th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2902 others
0 customers following this
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GetHuman1402617 started working on this issue
Oct 24th, 2018 12:26pm
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Oct 24th, 2018 12:27pm