********* My name is Debora Pozo, I recently made an order for wedding dress in early s...

GetHuman-debolita's customer service issue with DHGate.com from October 2018

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********* My name is Debora Pozo, I recently made an order for wedding dress in early sept. Not only did seller change deadline for shipping three times: **.**.**, **.**.** then **.**.*** I complained abt these several times but specifically indicated the dress I wanted. Shipment was set to arrive on Monday **th Oct, it was delivered Tuesday **th via fedex...When I saw dress was broken and upset, I was ripped off, however, attempted to agree with seller attempted everything but sellers ultimate proposal is to refund me a $***.** for a dress I paid ***.**, with excuse that he is intern and will loose job,how is it my fault they use an apprendice for job, thus whole procedure is long and uncalled for...Im so disappointed, I need my money to get another dress, I was to have pre wedding pictures on sunday **, but this has to change...I ordered from other sellers who were okey, but ture lover just made you loose a valuable customer. He also submited value claim of $**, now if he registers that dress cost **, why should i have to pay more if i nva ordered, why should i pay shipping when he had an intern ***** up order. Please help**Frustrated customer
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Customer service issue
Reported by GetHuman-debolita
Oct 19th, 2018 - 3 mons ago
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GetHuman-debolita started working on this issue
Oct 19th, 2018 11:01am