Hi, I am Shavonna and I recently purchased the iPhone * Plus in June ****. The phone wa...

GetHuman1185337's customer service issue with DHGate.com from September 2018

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The issue in GetHuman1185337's own words
Hi, I am Shavonna and I recently purchased the iPhone * Plus in June ****. The phone was working fine and then one day it wouldn't let me open any apps. So, I restarted it and when it turned back an android message appeared saying there was an encryption error and I would have to rest my device. So I tried resetting it and only the logo appears. I've tried contacting the seller and got no response. I've also tried to file for a dispute but it's saying the file size is too large to send for proof. I have also tried to directly email dhgate support email. Can someone help me come to a resolution?? At this point I don't want a new device, I would just like a refund.
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Customer service issue
Reported by GetHuman1185337
Sep 22nd, 2018 - 3 mons ago
I have an issue with DHGate.com too
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Seen by 3 customers so far
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GetHuman1185337 started working on this issue
Sep 22nd 10:52pm
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Sep 22nd 10:52pm