I placed several orders with DHGate for Parker IM rollerball pens with BLACK refills...

GetHuman-eajlhna's customer service issue with DHGate.com from August 2018

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The issue in GetHuman-eajlhna's own words
I placed several orders with DHGate for Parker IM rollerball pens with BLACK refills (* sets of **, total of *** *.* mm diameter (medium tip)).*By mistake I received ** BLUE refills, which I cannot use at work.*I am willing to send the blue ink refills back to the seller or can give them away as gifts to friends who can use blue ink.*More importantly, I need the ** black refills.**I understand the error. One end of the refill is black, which is mis-leading, but the blue tip is clearly identifiable, which is the true color of the ink.**The black refills are black on both ends!*Can you help?**Thank you.*Andrew Lerrick, MD
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Customer service issue
Reported by GetHuman-eajlhna
Aug 26th, 2018 - 4 mons ago
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GetHuman-eajlhna started working on this issue
Aug 26th 9:11pm
GetHuman-eajlhna indicated the issue is not fixed yet.
Aug 27th 10:24am
GetHuman-eajlhna confirmed the issue is fixed. Hooray!
Aug 30th 5:08am