Good morning i order a pair of jordans. And the amount was taken out of my acct.. i rec...

GetHuman-nyttgirl's customer service issue with DHGate.com from August 2018

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The issue in GetHuman-nyttgirl's own words
Get a refund ... Good morning i order a pair of jordans. And the amount was taken out of my acct.. i received this message. *hi friend,*have a nice day.*this is seller of yan** from dhgate .*we see that you order a pair of jordan ** retro gree and White shoes size us** in our store but we are sorry size us ** was just out of stock now .it has other size in stock except us ** and us ** . the factory will make them again but it will take a bit long time to comes out . we have the rest colors in stock . so please advise if you want to change thsi color to ohters or you want to wait please advise it soon thanks**by the way you can see jordan ** retro shoes in here : http:**x.yupoo.com*photos*fj**duxw*collections*********I click on the link and still showing the same sneakers to order again... is there a way to get a refund or are they sending my sneakers.
I can't get to a live rep to solve this issue.
To get a refund. I never received my package...
I have an issue with DHGate.com too
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Customer service issue
Reported by GetHuman-nyttgirl
Aug 14th, 2018 - a yr ago
I have an issue with DHGate.com too
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GetHuman-nyttgirl started working on this issue
Aug 14th, 2018 12:41pm
GetHuman-nyttgirl indicated the issue is not fixed yet.
Aug 22nd, 2018 2:00pm
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Aug 22nd, 2018 2:02pm
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Aug 22nd, 2018 2:03pm