I never received my products. Can you please tell me the reason why it's very unprofessional

GetHuman820102's customer service issue with DHGate.com from June 2018

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The issue in GetHuman820102's own words
The problem: I never received my products. Can you please tell me the reason why it's very unprofessional
GetHuman820102 did not yet indicate what DHGate.com should do to make this right.
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DHGate.com

Customer service issue
Reported by GetHuman820102
Jun 25th, 2018 - 6 mons ago
I have an issue with DHGate.com too
Fixed
Seen by 4 customers so far
Similar issue to 946 others
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Timeline
GetHuman820102 started working on this issue
Jun 25th 9:43pm
GetHuman820102 indicated the issue is not fixed yet.
Jun 25th 11:49pm
GetHuman820102 indicated the issue is not fixed yet.
Jun 26th 3:03am