GM. I'm KaTrina, l contemplated placing an order a week ago. Got as far as typing my e...
GetHuman-wiiking's customer service issue with DHGate.com from June 2018
Help with my DHGate.com issue
First: share to improve GetHuman-wiiking's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-wiiking's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wiiking will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wiiking can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if DHGate.com has better answers for you: DHGate.com Help Center
Before contacting them, items GetHuman-wiiking may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-wiiking's own words
GM. I'm KaTrina, l contemplated placing an order a week ago. Got as far as typing my email address (wii...) as a "guest" but did waited on completing the order. When l returned a couple days later it said my email address was already taken. Yesterday, June *, ****. I tried again after making final decision on colors desired. I couldn't again due to same statement. I chanced a change in lettering to "wee..." and that email was excepted. I completed my order and ignorantly thought l could go to Gmail and pick up my $**. Confirmation. I cannot. Please HELP. Im anticipating a great shipment, have * Children who love and wear converse. At your prices l'd like to place an order. But NOT UNTIL I KNOW THIS ONE COMES!
GetHuman-wiiking did not yet indicate what DHGate.com should do to make this right.
I have an issue with DHGate.com too
How GetHuman-wiiking fixed the problem
We are waiting for GetHuman-wiiking to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.