I had placed an order in April for *** bee pins. I had recieve a package on May *th wit...
GetHuman-emmadur's customer service issue with DHGate.com from June 2018
Help with my DHGate.com issue
First: share to improve GetHuman-emmadur's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-emmadur's next move: go to the DHGate.com help center.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-emmadur will want to follow the link below to head to their help center. We will check on GetHuman-emmadur later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-emmadur may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-emmadur's own words
I had placed an order in April for *** bee pins. I had recieve a package on May *th with only *** bee pins. We were in contact with a representative of this company, who apologized and said they were going to ship out the remanding ** pins. We were given a tracking number, that will not specifically tell us where the item is. It has now been * months waiting for ** bee pins we DID NOT recieve the first time, and that were paid first. These were for a memorial that is in ** hours. The items have ** hours to come in. We were told on May *th, the items were to be shipped out in *-* business days, and they are not here and untrackable.
GetHuman-emmadur did not yet indicate what DHGate.com should do to make this right.
I have an issue with DHGate.com too
How GetHuman-emmadur fixed the problem
We are waiting for GetHuman-emmadur to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.