I ordered a pair of a model of Stephen Curry basketball sneakers earlier today and canc...

GetHuman-jmjr's customer service issue with DHGate.com from June 2018

Help with my DHGate.com issue
The issue in GetHuman-jmjr's own words
Actually, I want to get another pair of Stephen Curry Under Armour basketball sneakers. But I want them in a different color ... I ordered a pair of a model of Stephen Curry basketball sneakers earlier today and cancelled the order shortly afterwards because I saw another pair of Stephen Curry basketball sneakers I want to purchase on DHGate instead. My question is how and when I find out my original purchase has been cancelled?
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By changing the color of the Stephen Curry sneakers
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I have an issue with DHGate.com too
How GetHuman-jmjr fixed the problem
All I did was I stated I wanted a refund due to the fact the pair of sneakers I ordered online weren't the ones I wanted and requested a refund so I can go back online so I can "start over" so I can buy the sneakers I saw online later on which I liked better as a result.
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DHGate.com

Stephen Curry Under Armour basketball sneakers
Customer service issue
Reported by GetHuman-jmjr
Jun 5th, 2018 - 6 mons ago
I have an issue with DHGate.com too
Fixed
GetHuman-jmjr shared how to fix
Seen by 9 customers so far
Similar issue to 627 others
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Timeline
GetHuman-jmjr started working on this issue
Jun 5th 4:55pm
GetHuman-jmjr indicated the issue is not fixed yet.
Jun 5th 5:58pm
GetHuman-jmjr indicated the issue is not fixed yet.
Jun 5th 6:05pm
GetHuman-jmjr indicated the issue is not fixed yet.
Jun 5th 6:09pm
GetHuman-jmjr indicated the issue is not fixed yet.
Jun 5th 10:28pm
GetHuman-jmjr confirmed the issue is fixed. Hooray!
Jun 7th 2:40pm