I order on item and they have took money from my bank twice for no reason and no permis...

GetHuman-neginkh's customer service issue with DHGate.com from June 2018

Help with my DHGate.com issue
I order on item and they have took money from my bank twice for no reason and no permission can you quickly sort this out and your customer service is very poor also I ordered another item a month ago and it hasn’t come yet can you explain to me
I trust that DHGate.com will make this right and come up with a resolution that is fair.
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DHGate.com

Customer service issue
Reported by GetHuman-neginkh
Jun 4th, 2018 - 17d ago
I have an issue with DHGate.com too
Fixed
Seen by 4 customers so far
Similar issue to 331 others
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Timeline
GetHuman-neginkh started working on this issue
Jun 4th 4:57pm
GetHuman-neginkh indicated the issue is not fixed yet.
Jun 4th 6:01pm