DHGate.com Customer Service

Contact DHGate.com & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about DHGate.com. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting DHGate.com, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

DHGate.com: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for DHGate.com.
There's more!
Click below to show 1 more questions, answers, and complete guides to common DHGate.com customer support problems.

Contacting DHGate.com customer support

Below you can compare and contrast the 2 ways to contact DHGate.com by looking at which ones are the fastest and which ones other customers recommend the most for solving DHGate.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact DHGate.com across the following channels: Chat, Web.

Phone number / contactWaitVotes
Live Chat at dhgate.com
Customer Service
13 mins1952
Online Help at dhgate.com
Customer Service
< 12 hrs2019

Recent reasons customers contacted DHGate.com:

I purchase the *** to use on my sons party on the *th. The delivery said **th January...
Ware nicht erhalten aber voll bezahlt
**********...good evening. I wrote to the seller * days ago and as usual I have not re...
My money got taken off my bank. I made a order with * individual Items. One Item is on...
Das Problem ist, dass ich zwei von drei bestellten und bezahlten Bestellungen nicht erh...
Laut Sendungsstatus wurde geliefert habe aber nie was bekommen....wer hatte unterschrie...
Sendung nicht angekommen*Sendungsnummer ist AM*********CN*Bitte um Kl*rung da beim Verl...
Sendung angeblich angekommen aber habe nix erhalten!*Sendungsnummer ist AM*********CN*B...
Ich habe ein Damen Jacke seit lange Zeit bestellt und bekomme ich dass ich hab’s erhal...
Subject: Request for Assistance **Dear DHgate Customer Support, I trust this message fi...
il pacco risulta consegnato ma io non ho ricevuto il mio pacco, non so cosa fare vorrei...
Ciao quando arriva questa prodotto scarpe numero ordine ***********.altro **********.e...
Il mio pacco * una settimana che * arrivato nella mia citt* ma non mi viene consegnato !
Ich habe eine Jacke auf DHgate bestellt, nachdem sie ankam habe ich gemerkt dass sie zu...
Ho fatto un ordine ad ottobre ed ancora mi dice che * in consegna!vorrei capire dove e...

Help me with my issue

Does GetHuman work with DHGate.com?

GetHuman does not work with DHGate.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to DHGate.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check DHGate.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting DHGate.com at a Glance

DHGate.com has no phone number
DHGate.com has 1 chat optionBEST
DHGate.com has no customer email
DHGate.com has 1 help forum
DHGate.com has no twitter handle
DHGate.com has no facebook page
Contact information overview

Contacting Other Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!