I have a situation where I ordered * pair of sneakers from a seller on or about...

GetHuman719246's customer service issue with DHGate.com from May 2018

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The issue in GetHuman719246's own words
I have a situation where I ordered * pair of sneakers from a seller on or about *********. I recieved a notification on ********* stating that my package has arrived in the United States. The next day, one package arrived at my address and upon inspection, I noticed that the shoes were damaged and not wearable. I contacted the seller right away and the seller agreed to refund the money for that item. Today is ********* and I still have not recieved any refund, nor have I gotten the other * sneakers that I paid for. The seller cannot provide a tracking number for the remaining items and what I did get was unacceptable.
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DHGate.com

Customer service issue
Reported by GetHuman719246
May 25th, 2018 - 6 mons ago
I have an issue with DHGate.com too
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GetHuman719246 started working on this issue
May 25th 9:33pm